Answer

The Cause and Solution combinations are listed below:

Cause 1

The following MS Security patch had been installed under Windows XP SP2: MS05-51-KB902400

Solution 1

Removing the patch resolved the problem.

This same behavior occurred on a system with XP SP3 installed. Recommended that they uninstall SP3 from the Add/Removeprograms and go back to SP2.

NOTE: This has been resolved in the latest version of FactoryTalk View ME (v5.10) SP3 will work correctly with this version. Older versions will still need to uninstall SP3 and revert to SP2.

Additional Information:

• In addition to Studio having problems, RSLinx received errors when attempting to open RSWho.
  
  
• Prior to the installation of the MS patches, RSView Studio and RSLinx software were running correctly.
  
  
• For additional information from Microsoft about known issues with this patch, go to Microsoft Support at URL:http://support.microsoft.com/kb/909444

Cause 2

The root cause is unknown, but the error appears when the default Launcher.exe is used to start RSView Studio. This displays the initial splash screen and then calls VStudio.exe, which is the actual RSView Studio program. By default, VStudio.exe is installed inC:\Program Files\Common Files\Rockwell.

Solution 2

Modify the shortcuts to run VStudio.exe instead of Launcher.exe.

Go to the C:\Program Files\Common Files\Rockwell directory, right click on VStudio.exe and drag the icon to desktop. Release mouse button and select shortcut. This will create a shortcut to the VStudio.exe on your desktop. You can then move the icon to where you want it located.

Cause 3

The error may be caused by one or more required services not running.

Solution 3

Check the service control manager and ensure the service Startup type is correct:

v4.0 Service Name - Startup Type:

v5.0 Service Name - Startup Type:

*NOTE: In some cases RSLinx Enterprise may be set to the startup type Manual.

Cause 4

SE is not properly installed. An error may have occurred during the original installation.

Solution 4

Do a repair installation of SE by going to the Windows Start=>Control Panel=>Add Remove Programs. Select FactoryTalk View Site Edition (for v4.0 and above) or RSView Supervisory Edition (for earlier versions), then click Change. When prompted,ｓｅｌｅｃｔthe Repair radio button and continue through the wizard until it is complete.

Additional Information

Alternative Method:

Run the RestoreServices.bat/ file which is located in the Util folder of the RSView ME Complete Patch Rollup.

This folder is usually located in the folder the roll-up was extracted to.

For Example - if you extracted May‘s patch Roll-up to, the folder would look similar to this- C:\SE 4.0 CPR7 Patch Installs 17 May 07\Utils.

This will properly configure the disabled services to their original settings (Automatic or Manual). Then reboot the computer, which will restart these services.

Cause 5

RSLinx Enterprise was not installed properly or is corrupted, possibly because IIS was not installed (if this is a SE distributed application).

Solution 5

1. Uninstall RSLinx Enterprise.
   
   
2. Uninstall RSView SE.
   
   
3. Uninstall FactoryTalk.
   
   
4. Reboot.
   
   
5. Install IIS (SE Distributed only).
   
   
6. Install FactoryTalk.
   
   
7. Install RSView SE.
   
   
8. Install RSLinx Enterprise.

Cause 6

FactoryTalk View 6.10 no longer supports Floppy-disk based (also known asｍａｓｔｅｒDisk or EVRSI) activations.

Solution 6

The activation MUST be migrated to the newer FactoryTalk Activation scheme. Floppy disk-based activations are now depreciated. See 56477 for instructions on performing this migration yourself, or contact your local Rockwell Customer Care team for assistance